•  UAE City Limits are chargeable at AED 12 and take 1-2 working days for delivery
• UAE Remote Areas are chargeable at AED 35 and take up to 3-6 working days for delivery (depending on area)
• International Shipping Fees are seen on the checkout page (dependent on weight and destination).
• Refer to detailed terms here – https://at2books.com/faq/
• We also provide same-day delivery only from Dubai to Dubai for 80 AED. ( We have the right to cancel the same-day delivery upon driver availability). Cut-off time 12:00

Domestic orders: All UAE Customers, if you order today you received your order on next day (only in City Area). Far Area or Remote areas takes 2-4 days. Same-day delivery is also available only for Dubai.

International orders only GCC normally arrive within 1-2 weeks of shipping. Please note that these orders need to pass through the customs office in your country before they will be released for final delivery, which can occasionally cause additional delays.

For Track an order please contact us with Order ID and Registered Email Address on Options Email us: [email protected] or WhatsApp Us: +971 58 180 7430 or Click here

Yes, you can cancel your order by emailing us at [email protected] or you can WhatsApp us at +971 58 180 7430 before the item has been dispatched.

If the product has already been dispatched then you can cancel it at the time of delivery.

Your refund can be processed once you get in touch with our customer care representative.

It would take 1-2 working days to cancel the order and you will be notified by a call or an e-mail regarding the cancellation. If the item has already been dispatched then it would take around 7-15 working days for the cancellation and refund process to complete. You can also contact our customer care representative through an e-mail or call as mentioned on the Contact us page.

Note:- In the case of order through COD, your refund process would take a little more time.

Orders may take up to 1 full business day to be processed, picked, and packed before it is shipped.  You will receive your order on next day (only for UAE City Areas). Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your goodies to you as soon as possible.

We make our best efforts to ensure that each item in your order is shipped out within the same day (only UAE) of the order date. However, in some cases, it may take longer, up to 1 or more working days when there is a heavy demand. Also, the order is processed on all weekdays including Saturdays except for Fridays and major holidays.

ALL ORDERS RECEIVED ON Saturday  WILL BEGIN PROCESSING THE FOLLOWING Sunday and Delivered to you on the next day (for UAE City Areas Only). Far or remote areas may take 2-4 days.

All items will be shipped with an invoice. In case, inadvertently, the same is not received, you may write an e-mail to [email protected] mentioning your order reference number.

If an item arrives visibly damaged please reach us through the details mentioned in the ‘Contact Us’ option.

For inquiry about the business/bulk orders, you can get in touch with our customer care representative on the details mentioned in the ‘Contact us’ option.

Note – We are available between Monday – Friday (10 am to 5 pm)

You have multiple options to make your payment i.e. COD, internet banking, and Bank Deposit and we accept all types of credit and debit cards.
Note – COD is only available for the United Arab Emirates

5% Vat will be charged (only for UAE Customers)

 

We accept all kinds of credit/debit cards.

 

Yes, of course, you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.

 

Items shipped from at2books.com can be returned within 7 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Refund or replacement is possible only in case of any manufacturing defect or software problem. It is also mandatory to have the bill along with the product.

For a speedy return/replacement process kindly get in touch with us through the details mentioned in the ‘Contact us’ option. If you are unable to get in touch with us, then we shall not be liable for the failure to replace or give a refund for the order.

If our customer support team determines that your problem qualifies for a return, then you can send us the product at our address mentioned in our ‘Contact us’ option and we can do the needful for you.

All products must be packed correctly in original packaging for them to be eligible for return.

Note – For all the products which require a return or replacement, then the product sent has to be self-shipped by you for which no charges shall be paid.

If you want to arrange picked up by us then 20 AED is the Charge to be paid for Deliver back to us.

If you have not received the order then you can call us on +971 58 180 7430 or send us an e-mail at [email protected]. Our support team will revert to you at the earliest.

Note – We are only available from Monday – Friday (10 am to 5 pm)

We will not be able to accept any returns after 7 days from the date of delivery.

We do not accept returns when the product is damaged or broken. The product should not be used/damaged and should be in the same condition as well as in the original packaging.

All the products delivered in our “package” must be returned. Anything missing from the “package” will not be accepted.

To cancel your order, send us an e-mail at [email protected] or call us on +971 58 180 7430.

We will be able to cancel your order only if the shipment has not been dispatched from our end.

Note – Your order will only be canceled once you have received a revert from us with respect to the cancellation.

Returns without prior communication with us will not be accepted.

To request further instructions on how to return your order, please email us [email protected]

There might be a lead time required to set up the transaction with your bank. Return packages remain your responsibility until it is received by our team.

The replacement order will be initiated only after the quality check of the returned product.